Legal Information

Company Informtion:

  • Company Name:  Graff HQ Limited
  • Company Regestration Number: 08152774

 

Refunds and returns policy:

We can only offer refunds on faulty products.


In the unlikely event that the item is sub standard or we have sent you the wrong product, you can return the item with a written description of the fault in the original packaging, labeling and with the receipt and we will send you a full refund or replacement within 30 days. GraffHQ will only pay the shipping charges for the return of faulty or incorrect goods.

Payment types:

We accept PayPal and all major credit and debit cards. Card payments are processed securely through a third party payment gateway provider (Skrill/Moneybookers).

Shipping costs:

We charge a flat rate for shipping. If you buy one item or a hundred, we'll charge only £6.90 for our speedy courier delivery service. For orders over £150 delivery is free of charge.


Shipping timeframe:

For orders placed early in the week (Monday to Wednesday) we will deliver your goods anywhere in the UK within 48 hours. For orders made on any other day of the week, expected delivery times are between two and four days.


Privacy policy:

We respect our customers privacy and will never sell, share or give away your personal information to anyone. Your credit card information is handled off-site by our trusted secure payment provider (Skrill/Moneybookers) and is never, ever stored on our website or held in our database.



If your order does not arrive as expected:

Should your order fail to arrive as expected, please contact us immediately, either by email at izzy@graffhq.com or by telephone on 07938940174



IN PURCHASING ANY PRODUCTS FROM GRAFF HQ YOU HAVE AGREED TO USE THEM IN A RESPONSIBLE MANNER FOR LEGAL PURPOSES ONLY. WE DO NOT CONDONE OR ENCOURAGE THE USE OF ANY OF OUR PRODUCTS FOR ILLEGAL ACTIVITIES OR ANTI SOCIAL BEHAVIOUR.WE ARE HERE TO SUPPORT LEGITIMATE ARTISTS. YOU MUST BE 16 YEARS OR OLDER TO PURCHASE AEROSOL PAINT.